Support
Help center
Follow basic support topics and the right policy guidance for account, community, fansub, copyright, shop and coins here.
Access:Open to guests and signed-in usersFocus:Help, guidance and official links
Account and security
Sign-in, account security, MFA and account access problems.
- Sign-in or sign-up problems
- Account security, password and MFA topics
- Profile visibility and privacy preferences
Community and moderation
Posts, comments, reports and rule violation outcomes.
- Community post and comment principles
- Moderation outcomes and graduated sanctions logic
- Content removal or appeal guidance
Fansub and team management
Creating a fansub, team management, contact and copyright concerns.
- Fansub applications and team responsibilities
- Team authority and wallet use rules
- Copyright and ownership notices
Shop, coins and digital delivery
Adding coins, buying, gifting and refund limits.
- Coin code and balance target logic
- Store items, gifts and fansub inventory flows
- Refunds, cancellations and technical problem handling
Support and bug reports
Used for account, purchase, technical problems and workflow disruptions.
- Describe the problem clearly
- Add a screenshot or steps if possible
- Mention the related user, fansub or content link if any
Rule, copyright and moderation applications
Used for community, fansub, copyright, wrongful removal or sanction appeals.
- Clearly choose the nature of your application
- Add links and related records
- State if you're a rights holder or representative